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Development and monitoring of quality plans

Can you cite what makes you a quality care provider?

Do you know your value proposition?

Do you have a dashboard of metrics that demonstrate your progress on meeting your goals?

Crowne Healthcare Advisors believes that quality is a significant factor in the success of organizations. Quality plans and programs are critical components of any business strategic plan. Often organizations have difficulty defining quality and do not put enough horsepower behind developing an effective and efficient quality plan.


Virtual Quality Director

Retained leadership services to improve organization performance, represent the organization in quality forums and facilitate quality committee activities. Designed for organizations without the resources to hire a dedicated quality improvement resource or to augment existing quality improvement departments.


Develop and maintain dashboards that include agreed upon metrics and targets to keep track of performance in key areas.

360 Feedback Programs

360 degree feedback is a powerful tool to help individuals identify where their leadership strengths and development needs lie. The process includes getting confidential feedback from staff, peers, referring providers, and direct reports. As a result, it gives an individual an insight into other people’s perceptions of their leadership abilities and behavior.

Process Improvement

Projects specifically designed to address processes that impact both financial and operations results. We can lead staff teams through PI events focused to streamline steps, maximize efficiency and enhance effectiveness. Examples include: Scheduling, Front Desk, Patient Throughput, Results Reporting, Authorizations, and Referrals.

Peer Review

Provide consultation on internal process for peer review and physician performance management.


  • Assess current quality program policies and procedures.
  • Identify opportunities for improvement in key processes.
  • Assess satisfaction with internal and external customers.
  • Create a dashboard to follow key performance indicators.
  • Provide resources necessary to sustain a program.
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